Important Customer Notice – Update 24/07/20

COVID-19

There are currently lots of uncertainties and worries with the issues surrounding the Coronavirus which are affecting us all. The Lumena Team is still dedicated in continuing to offer our customers the best customer service possible.

As things start to return to normal, our on-site team slightly smaller than usual due to some members of staff partially working from home. The entire sales, technical, customer service and accounts teams are working as hard as ever to ensure they can still reply to any queries you may have, quickly and efficiently, including lighting plans which are currently in the design stage for future projects.

VISITING OUR SHOWROOM

Our priority is the safety of our employees, customers and other service providers such as our daily couriers. We are monitoring and adhering to all Government guidelines surrounding the Coronavirus. Our showroom has now re-opened to the public with strict rules which must be adhered to. We can only accept a maximum of 2 people in the showroom at any one time. A mask must be worn at all times, hand gel used upon entry and exit, and social distancing rules adhered to. The use of other facilities will be limited. Card payments are preferred and advised. We are also ensuring constant, additional cleaning is undertaken and other suitable measures put in place to keep everybody as safe as possible. Collection of orders will only be authorised with a specific collection time agreed and at our discretion.

We are still limiting our building access to couriers and postal services for the time being.

HIGH STOCKS READY FOR DISPATCH

In addition, we are happy to announce that we have high stocks of almost all of our entire product range which are being processed as usual on a next working day delivery service. If you do have any lighting requirements in the coming months, please contact us and we will do our upmost to assist you.

We would like to take this opportunity to thank you for your support over previous years, but especially now in such difficult times for us all. We look forward to continuing to support you and building our relationship. May we take this opportunity to wish you all good health – Take care all.